Terms & Conditions
1. Introduction & Agreement to Terms
Elite VIP Transfers P.C. (“Company”) provides bespoke luxury transportation and security services, including vans, yachts, private jets, close protection, and curated tour packages (collectively, “Services”). By engaging any Service, you (“Client”) acknowledge and agree to be bound by these Terms and Conditions (“Terms”). These Terms govern all bookings, payments, Service usage, and Client obligations, and constitute a legally binding agreement. By accessing or using Services, you represent that you are of legal age, possess the authority to enter into this Agreement, and understand that any failure to comply may result in immediate termination of Services without refund. You further warrant that all information provided to the Company is complete, accurate, and current. The Company reserves the right to modify these Terms at any time without prior notice; modifications shall become effective upon posting on the Company website. Continued use of Services after modification constitutes acceptance of updated Terms. Clients agree to comply with all applicable local, national, and international laws in connection with their engagement of Services. The Company retains the right to refuse Service, cancel bookings, or limit access at its discretion to ensure safety, legal compliance, and operational integrity. Nothing in this Agreement shall waive statutory rights or protections applicable to the Client or the Company. By entering into this Agreement, Clients acknowledge the inherent risks associated with high-value transportation, security operations, and luxury travel, and agree to follow all operational instructions, protocols, and guidance provided by the Company or its designated personnel. These Terms incorporate by reference any specific Service agreements, operational manuals, or policies provided at the time of booking.
2. Bookings, Reservations & Operational Compliance
All bookings are subject to availability and must comply with Company procedures. Reservations are confirmed only upon receipt of the required deposit or full payment as specified in the Service agreement. For high-value Services including private jets, yachts, and close protection, advance notice may be required due to regulatory approvals, personnel scheduling, or operational constraints. Deposits are non-refundable unless explicitly agreed otherwise. Modifications to bookings, including date, location, personnel, or Service type, require prior written consent from the Company and may incur administrative fees. Bookings are personal and non-transferable unless expressly authorized. The Company may refuse bookings for reasons including safety, regulatory compliance, operational risk, or prior non-compliance. Clients acknowledge that strict adherence to schedules, protocols, and Company instructions is essential. The Company shall not be liable for indirect losses, including missed connections, lost revenue, or ancillary expenses resulting from delayed or altered bookings. Clients must provide accurate personal, contact, and emergency information. The Company reserves the right to deny Service or remove Clients from a Service in cases of incomplete, inaccurate, or fraudulent information. By confirming a booking, Clients agree to comply with the terms and conditions of any subcontractors, affiliated providers, or regulatory bodies associated with the Service, including aviation authorities, port authorities, and law enforcement agencies. Failure to adhere to these obligations may result in immediate termination of Service without refund.
3. Payment Terms & Pricing
All fees are quoted in Euros [EUR] and are inclusive of applicable taxes unless explicitly stated otherwise. Prices confirmed by the Company are valid for fifteen (15) days from the date of issuance, after which they may be subject to change.
Payment for Services may be requested as full prepayment, a deposit, or settlement upon completion, depending on the type of booking and as determined by the Company. The Company reserves the right to require one hundred percent (100%) prepayment for high-value, international, or otherwise high-risk Orders. The Client acknowledges and agrees that the Company is not responsible for any bank charges, credit card transaction fees, or other third-party processing costs, which remain the Client’s responsibility. Accepted payment methods include bank transfer, verified credit card, or other methods approved by the Company.
Services are generally billed on a per-trip basis, with the price dependent on the route, duration, and any additional amenities requested by the Client. For vehicle disposal services, a minimum booking duration of three (3) hours applies. All transfers and trips include fuel and tolls based on prevailing market rates at the time of booking; however, these costs may be adjusted in the event of significant fluctuations. A complimentary meet-and-greet service is not included in the base price but may be arranged upon request at an additional fee agreed between the parties.
Waiting time is charged at the applicable hourly rate with a minimum charge of one (1) hour. Any additional services or Client requests not included in the initial quotation shall be invoiced separately.
Refunds and cancellations are governed by the cancellation policy set forth in each specific Service Agreement. Late payments may incur interest at the maximum rate permitted by law, and persistent non-payment may result in suspension of Service, denial of future bookings, and legal recovery of outstanding amounts including costs, attorney fees, and administrative expenses.
4. Luxury Van Transportation Services
All ground transportation services, including luxury vans, motor coaches, and chauffeured vehicles, are provided strictly subject to operational availability, Greek and international traffic, road safety, and occupational regulations, and applicable local laws. Clients and passengers must comply fully with all vehicle usage instructions, seatbelt requirements, and guidance issued by drivers or authorized Company personnel. The Company expressly reserves the right, at its sole discretion, to refuse transport to any individual who presents a safety risk, violates any law, regulation, or Company policy, engages in disruptive or unsafe conduct, or otherwise compromises operational integrity, without liability, refund, or compensation.
Routes, schedules, and itineraries are subject to modification, delay, or cancellation due to traffic conditions, road closures, weather, mechanical issues, regulatory restrictions, strikes, civil unrest, or other force majeure or operational constraints beyond the Company’s reasonable control. The Company shall not be liable for any indirect, incidental, special, or consequential damages arising from such modifications, delays, or cancellations, including but not limited to missed appointments, lost profits, alternative transport costs, or personal inconvenience. Clients are solely responsible for timely arrival at pick-up points and for any delays or costs caused by their own actions, omissions, or failure to provide accurate information.
All high-value, sensitive, or perishable cargo, including personal property, VIP equipment, electronics, or other valuables, must be disclosed in writing prior to transport. The Company may refuse carriage, require special handling arrangements, or condition transport on the Client obtaining appropriate insurance. Liability of the Company for loss, damage, or delay to cargo or personal property is strictly limited to the amounts set out in the Liability & Indemnification provisions, and all other liability is excluded to the fullest extent permitted by law. The Client agrees to indemnify, defend, and hold harmless the Company, its officers, employees, drivers, subcontractors, and agents from and against any and all claims, losses, damages, fines, penalties, or expenses arising from Client actions, omissions, failure to comply with laws or instructions, or negligent or unlawful conduct.
Payment for services must be made strictly in accordance with the Company’s invoice or quotation. Additional charges, including but not limited to fuel surcharges, tolls, port or road fees, pilotage, provisioning, communications, overtime, or extraordinary services requested by the Client, shall be borne solely by the Client. Cancellations by the Client after confirmation may result in forfeiture of deposits or full fees, depending on timing, and cancellation by the Company for operational, safety, regulatory, or force majeure reasons entitles the Client only to a refund of prepaid amounts for unused services, with no further liability.
These Terms and Conditions, together with the booking confirmation, constitute the entire agreement between the Client and the Company, superseding all prior agreements, representations, or understandings, whether oral or written. No amendment or waiver shall be valid unless executed in writing by an authorized representative of the Company. If any provision herein is held invalid or unenforceable, the remaining provisions shall continue in full force and effect. This Agreement is governed by and construed in accordance with the laws of Greece, and disputes shall be submitted to the courts of Athens or, at the sole discretion of the Company, referred to binding arbitration under the rules of the Hellenic Arbitration Association or a neutral arbitration forum agreed in writing. The Client expressly waives any right to jury trial, class action, punitive damages, or consolidated proceedings, and acknowledges that carriage is accepted strictly under these Terms.
5. Yacht Charter Services
All yacht charters are strictly subject to applicable maritime, safety, port authority, and regulatory standards in the port of embarkation, transit ports, and international waters, including but not limited to the International Maritime Organization (IMO) Conventions, the International Safety Management (ISM) Code, the Safety of Life at Sea Convention (SOLAS), flag state laws, port regulations, and the rules of classification societies. The Captain shall have absolute authority over the yacht, crew, and passengers at all times, and the Client and all guests expressly agree to comply fully and immediately with all lawful instructions of the Captain and crew. Failure to comply may result in immediate termination of the charter without refund, and the Client shall remain liable for all costs, losses, and damages arising from such termination.
Charters shall not be deemed confirmed until the Company has received all passenger details, itinerary requirements, and special requests together with payment of the deposit or advance sums stipulated in the charter invoice or agreement. The Client warrants the accuracy of all information provided and acknowledges that any misrepresentation may lead to cancellation without refund. Itineraries, embarkation and disembarkation times, and port calls are subject to alteration, delay, or cancellation due to weather, sea conditions, maritime traffic, port restrictions, safety concerns, regulatory directives, mechanical breakdowns, force majeure events, or any operational decision taken by the Captain or Company in good faith for the safety of the vessel and those onboard. The Company shall not be liable for any indirect, incidental, or consequential damages, including but not limited to missed connections, loss of profit, business disruption, alternative transportation, or accommodation costs resulting from such changes.
Clients and passengers are solely responsible for compliance with all applicable customs, immigration, quarantine, environmental, and health requirements of relevant jurisdictions. The carriage of dangerous goods, weapons, narcotics, undeclared valuables, or restricted substances is strictly prohibited. Alcohol, tobacco, or other regulated materials may only be carried in accordance with flag state law, port regulations, and vessel policy; violations may result in confiscation, fines, arrest, or removal of passenger(s) without refund. All high-value or fragile property brought onboard must be declared in writing, and the Company accepts no liability for undeclared, unprotected, or uninsured items. The Client shall indemnify and hold harmless the Company, its officers, employees, crew, and contractors from all claims, fines, penalties, losses, or damages arising out of passenger conduct, carriage of prohibited items, breach of law, or failure to comply with these Terms.
All passengers must participate in safety briefings, follow emergency drill procedures, and use equipment only as instructed. The Captain may restrict access to certain areas or activities where safety could be compromised, including swimming, diving, or watersports, and may disembark or restrain passengers whose conduct endangers the vessel, crew, or others. The Client shall be liable for any damage to the yacht, tenders, equipment, furnishings, or third-party property caused by their acts or omissions or those of their guests, and shall indemnify the Company against any related claims or expenses.
Charter fees must be paid strictly in accordance with the Company’s invoice or quotation. Non-payment shall entitle the Company to cancel the charter without liability. Additional charges not included in the base fee, including but not limited to fuel surcharges, port dues, pilotage, customs and immigration charges, provisioning, communication, watersports equipment, extraordinary crew services, or repositioning of the yacht, shall be borne by the Client. Cancellations by the Client after confirmation may result in forfeiture of deposits or full charter fees depending on the timing of cancellation, in accordance with the Company’s cancellation policy. In the event of cancellation by the Company for safety, regulatory, or operational reasons, the Client shall be entitled only to a refund of prepaid sums in respect of unused services, and the Company shall have no liability for consequential losses.
The Company maintains insurance in accordance with flag state requirements, including hull and machinery coverage and protection and indemnity (P&I) insurance consistent with maritime industry practice. Such insurance does not extend to passengers’ personal effects, valuables, medical expenses, or accident coverage, and Clients are strongly advised to obtain independent travel, health, and property insurance. Liability of the Company for death, injury, or loss is limited in accordance with the Athens Convention Relating to the Carriage of Passengers and their Luggage by Sea 1974, as amended by the 2002 Protocol, and any applicable limitation regimes under the Convention on Limitation of Liability for Maritime Claims (LLMC 1976 as amended by the 1996 Protocol). To the fullest extent permitted by law, all other liability of the Company is excluded, and the Client expressly waives any right to claim punitive or exemplary damages, loss of profit, consequential damages, or class or consolidated action relief.
These Terms and Conditions, together with the charter agreement and booking confirmation, constitute the entire agreement between the Client and the Company and supersede any prior agreements, representations, or understandings, whether oral or written. No amendment or waiver shall be valid unless made in writing and signed by an authorized representative of the Company. If any provision is found invalid or unenforceable, the remaining provisions shall continue in full force and effect. This Agreement is executed in English, which shall prevail in the event of conflict with any translation.
This Agreement shall be governed by and construed in accordance with the laws of the Hellenic Republic, (Greece) an EU Member State and, unless otherwise required by mandatory maritime law, the parties irrevocably submit to the exclusive jurisdiction of the courts of the Hellenic Republic, (Greece) an EU Member State. At the sole option of the Company, disputes may be referred to arbitration in London under the terms of the London Maritime Arbitrators Association (LMAA) Rules, or to arbitration under the rules of the MYBA in Monaco, and the Client agrees to be bound by the decision of such tribunal. The Client irrevocably waives any right to trial by jury, class action, or consolidated proceedings.
6. Private Jet Services
Private jet operations are strictly subject to applicable international, European, and Greek aviation regulations, safety requirements, air traffic control directives, and operational limitations of the aircraft and crew. Bookings shall not be considered confirmed until the Company has received the passenger manifest, all required travel documents, any regulatory or security clearances, and the deposit or advance payment as specified in the Company’s quotation or invoice. The Company expressly reserves the right, at its sole discretion, to refuse carriage to any passenger who fails to present valid documentation, violates applicable laws or regulations, engages in disruptive or unsafe behavior, or poses a risk to the safety of the aircraft, crew, or other passengers.
Flight schedules and itineraries are subject to variation or cancellation due to weather conditions, air traffic control restrictions, mechanical issues, crew duty limitations, force majeure events, or other operational constraints beyond the Company’s reasonable control. The Company shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to missed connections, lost profits, alternative transport costs, or personal inconvenience arising from such changes. Clients and passengers are required to comply fully with all crew instructions and safety protocols. The Client shall be liable for any loss, damage, or expense caused by the conduct, negligence, or omission of its passengers, agents, or invitees, and shall indemnify and hold harmless the Company, its directors, officers, employees, crew, and contractors from any claims arising therefrom.
All baggage, cargo, and personal effects must conform to aircraft weight, balance, and security requirements, and the carriage of dangerous goods, unlawful substances, or undeclared high-value items is strictly prohibited. The Company accepts no responsibility for fragile, perishable, or valuable goods carried unless agreed in writing, and passengers are advised to obtain their own insurance for such items. Payment for services must be made in full in accordance with the Company’s invoice or quotation, and non-payment may result in cancellation of the flight without liability to the Company. Additional charges, including de-icing, extended ground delays, rerouting, unscheduled landings, out-of-hours services, positioning sectors, and extraordinary crew services, shall be borne by the Client. Cancellation by the Client after booking confirmation may result in forfeiture of deposit or full charter price depending on timing, and cancellation by the Company for safety, regulatory, or force majeure reasons shall entitle the Client only to a refund of unused services, without further liability.
The Company maintains insurance as required under applicable law and international conventions. For international flights, liability for death, injury, or loss is limited in accordance with the Warsaw Convention (1929) and Montreal Convention (1999), and any applicable international treaties to which Greece or the destination country is a party. For domestic flights within Greece, liability shall be governed by Greek civil aviation law and EU regulations (where applicable), including limits on passenger injury, baggage, and cargo, as mandated by law. To the fullest extent permitted by law, all other liability is expressly excluded.
These Terms and Conditions, together with the booking confirmation and any applicable charter agreement, constitute the entire agreement between the Client and the Company. No amendment or waiver shall be valid unless in writing and signed by an authorized representative of the Company. If any provision herein is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
This Agreement shall be governed by and construed in accordance with the laws of Greece, without regard to conflict of law principles. Any disputes arising hereunder shall, at the sole option of the Company, be submitted to arbitration in accordance with the rules of the Hellenic Arbitration Association or, for international clients, to a neutral arbitration venue agreed in writing. The Client irrevocably waives any right to class action or consolidated proceedings.
7. Close Protection Services
Close protection Services are provided in accordance with local laws, international regulations, and risk assessment protocols. Clients acknowledge the inherently sensitive and potentially hazardous nature of these Services and agree to follow all guidance and instructions issued by protection personnel. The Company reserves the right to terminate services immediately if the Client’s actions compromise operational security or personnel safety. Risk assessments may require changes to planned itineraries, accommodations, or schedules. Confidentiality of operational details is mandatory. Clients must provide accurate personal, contact, and situational information to facilitate effective protection measures. Liability for incidents arising from non-compliance or misinformation rests with the Client, except where caused solely by the Company’s gross negligence.
8. Tour Package Services
All tour packages are subject to availability, local laws, and operational discretion. Itineraries, accommodations, and schedules may be modified due to weather, travel restrictions, or operational considerations. Clients must comply with all instructions from Company personnel and local authorities. Any additional costs incurred due to Client-requested modifications or deviations will be borne by the Client. The Company reserves the right to refuse participation in any tour activity that may jeopardize safety or compliance with local regulations.
9. Liability, Indemnification & Limitation of Damages
The Company, its affiliates, officers, employees, agents, and contractors (“Indemnified Parties”) shall not be liable for indirect, incidental, consequential, punitive, or exemplary damages arising from the use of Services. Clients agree to indemnify and hold harmless the Company and Indemnified Parties from all claims, liabilities, costs, and damages arising from Client actions, omissions, or violations of these Terms. This includes legal fees and administrative costs. The Company maintains insurance coverage for certain risks; however, Clients are encouraged to obtain additional insurance as appropriate.
10. Force Majeure
The Company is not liable for failure to perform any obligation where such failure is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, governmental restrictions, labor disputes, civil unrest, pandemic, terrorism, or mechanical failure. In such cases, the Company may reschedule, modify, or cancel Services, and any refunds or compensation will be limited to amounts already paid.
11. Cancellation & Refund Policy
All cancellations must be submitted in writing, either by email or signed notice; verbal notifications will not be accepted. Refunds are provided only in accordance with the signed Service Agreement or invoice, which governs all cancellation and refund calculations. Deposits, any additional services requested after booking, and all applicable taxes are strictly non-refundable.
Cancellation fees are applied according to the timing of the notice relative to the scheduled Service date:
More than 14 days prior: Full refund of any payments made, minus any non-refundable deposits and applicable taxes.
7–14 days prior: 50% of the total Service fee retained by the Company, plus non-refundable taxes.
Less than 7 days prior or no-show: 100% of the total Service fee retained by the Company, including taxes. Late arrivals or failure to appear for the Service will be treated as a no-show.
All bookings are non-transferable unless expressly approved in writing by the Company. Partial use of any Service does not entitle the Client to any refund or credit. Requests for rescheduling may be considered at the Company’s sole discretion and may incur additional fees.
The Company reserves the right to cancel Services for operational, safety, legal, or regulatory reasons. In such cases, Clients will be offered either an alternative Service of equivalent value or a refund of prepaid amounts, excluding non-refundable taxes and fees. Refunds, when applicable, will be processed to the original method of payment within 7–14 business days.
Clients acknowledge that cancellations caused by circumstances beyond the Company’s reasonable control, including but not limited to force majeure events, may limit refunds to prepaid amounts for unused Services only. Any additional costs incurred by the Client due to cancellation, including but not limited to hotels, flights, or transfers, are not the Company’s responsibility. The Company also reserves the right to adjust charges to account for fluctuations in fuel, tolls, or currency rates, even in the event of cancellation.
All bank charges, credit card fees, or other third-party processing costs associated with any refund remain the responsibility of the Client. Clients acknowledge that these terms are strict to protect the operational, staffing, and logistical arrangements required for high-value VIP Services.
12. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Greece (EU member state). Any disputes arising from these Terms or the use of Services shall be subject to the exclusive jurisdiction of the courts of Greece (EU member state), unless otherwise required by applicable law.
13. Privacy, Data Handling & Communications
Clients’ personal information is collected, stored, and processed in accordance with the Company’s Privacy Policy. Data will be used to provide Services, process payments, comply with legal obligations, and enhance operational safety. Personal information will not be shared with third parties except as required for Service provision or as mandated by law. Clients consent to receive communications regarding bookings, operational updates, and legal notices.